Privacy Policy
Last updated: April 27, 2026
1. Introduction
PeakAgent AI ("PeakAgent," "we," "us," or "our") operates the website peakagentai.com and provides AI-powered business productivity services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our services, you agree to the practices described in this policy.
If you have questions or concerns about this policy, please contact us at support@peakagentai.com.
2. Information We Collect
Information You Provide Directly
We collect information you provide when you sign up, contact us, or use our services, including:
- Name and email address
- Mobile phone number (when opting in to SMS communications)
- Business name and related business information
- Communications and messages you send to us
- Payment information (processed securely through Stripe; we do not store full card numbers)
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Referring URLs and pages visited
- Date and time of your visit
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and manage your account
- Send service notices and account updates
- Send SMS messages when you have opted in to receive them
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
4. SMS Communications and Mobile Data
PeakAgent collects mobile phone numbers when users sign up for our service, request a free trial, or submit forms on our website. Phone numbers are used to send service-related SMS messages including account notifications, onboarding instructions, trial activation alerts, support responses, and billing reminders.
Mobile phone numbers and SMS opt-in consent are never shared with third parties for marketing purposes. Phone numbers may be shared with our SMS service provider (Twilio) solely for the purpose of message delivery.
We retain mobile opt-in records, including timestamp and IP address of consent, as required by carrier and regulatory compliance.
Users can opt out at any time by replying STOP to any message, or by emailing support@peakagentai.com.
SMS Messaging: When you provide your mobile phone number to PeakAgent, we may send SMS messages related to your account, onboarding, service updates, and AI assistant activity. We do not share or sell your mobile opt-in data or consent information with any third party for marketing purposes. You may opt out at any time by replying STOP. For assistance, reply HELP or contact support@peakagentai.com.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We share data with trusted third-party vendors (such as Twilio for SMS delivery and Stripe for payment processing) who assist us in operating our services. These providers are bound by confidentiality obligations and may only use your data for the specified purpose.
- Legal obligations: We may disclose your information if required to do so by law or in response to a valid legal request.
- Protection of rights: We may disclose information to protect the rights, property, or safety of PeakAgent, our users, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize returning visitors, analyze site traffic, and remember your preferences.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. After account closure, we may retain certain information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
SMS consent records - including the timestamp and IP address of opt-in - are retained for as long as you remain opted in to our SMS program, and for a reasonable period thereafter as required for regulatory compliance.
8. Your Rights
You have the following rights with respect to your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to certain legal obligations.
- Opt out of SMS: Reply STOP to any SMS message we send you to unsubscribe at any time.
- Opt out of marketing emails: Click the unsubscribe link in any marketing email or contact us directly.
To exercise any of these rights, contact us at support@peakagentai.com.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Email: support@peakagentai.com